What a warranty actually covers
The statutory warranty of conformity (minimum 2 years in the UK) covers manufacturing defects, not wear and tear or damage from use. In practice:
| Component | Covered? |
|---|---|
| Frame (defect, crack unrelated to impact) | Yes, often extended warranty (5 years to lifetime) |
| Bearings, fork, drivetrain (manufacturing defect) | Yes, 2 years |
| E-bike battery and motor | Yes, 2 years (minimum capacity often guaranteed) |
| Tyres, chain, brake pads, cables (wear) | No |
| Breakage after a fall or impact | No |
| Buckled wheel after a pothole | No (unless proven manufacturing defect) |
Pitfalls that void your warranty
- Neglected maintenance: a manufacturer can refuse a claim if recommended servicing hasn't been carried out. Keep your records.
- Poor home assembly of a safety-critical component.
- Non-genuine parts fitted outside the dealer network, on certain brands.
- Missed deadline for reporting: report a defect promptly, in writing.
